Parts & Service
Need Servicing? For quicker resolution of your service needs, please complete the service form below. The information requested is identical to what would be covered during a phone call, enabling us to address your needs faster.
We will reply to your request within 24 hours. If a service call is required, we will schedule a technician to come to site. Please note for hours outside of 8am-5pm Monday to Friday, 48 hours notice is required to serve you best.
Frequently Asked Questions
We will always ask what the Manufacturer, Model, and SN of the unit and picture of the part, send a
picture even if the part is broken or if it's missing, send a pic of where it is missing from the
machine. You can find this information on the plate on the side, behind, or inside the unit(fridges)
- Meat Slicers
- Meat Saws (Biro, Hobart, Hollymatic, Butcher Boy, Torrey),
- Deli Slicers or Fresh Meat slicers (OMCAN, OMAS, Berkel, Bizerba, Manconi)
- Meat grinders (OMCAN, Trespade)
- Tomato Squeezers (Reber, Trespade)
- Blenders (Vitamix), Immersion Blenders (Robot Coupe, Dynamic)
- Mixers (OMCAN, Hobart, Globe, we do not fix Kitchen Aid mixers)
- Dough sheeters (OMCAN, Somerset)
- Tilt Skillets (Cleveland)
- Vac Pac Machines (Turbovac, OMCAN, Minipack, Promarksvac, Orved, Sipromac)
- Most countertop commercial equipment including but not limited to toasters, cheese graters, panini press, POTIS shawarma machines
- Gas appliances
- Saeco Espresso Machines only
-
Service Radius: GTA (Toronto, Mississauga, Brampton, Halton) Please call for rates
if you are outside
A: Some factors to consider when dropping off equipment are:
- What day of the week an item is dropped off (we are open Mon-Fri 8am-5pm)
- Peak Seasons are busier
- Type of item and if parts required
- Meat Slicers & Robot Couple Immersion Blenders, typically 2-10 business days
- Vac Pack Machines, typically 5-10 business days
- Large Equipment 2-4 business weeks
- Saeco Machines, typically 3-4 business weeks
- Please know a lot goes into servicing repairs and delays can occur especially given the current climate
A: Yes. We will send you a quote. This can vary depending on the parts required and the size of
equipment, anywhere between 1-10 days, depending on if a vendor needs to be contacted.
A: If products are dropped off at our Cucina store, we will transfer the item to our Head office. Add
1-2 days extra processing time.
A: We offer Slicers for loaners, please call for more information
A: No. We are working hard to service equipment and coordinate. We apologize if we miss you. Please
follow the steps above to allow us to serve you best. You can also email us at
service@nellacutlery.ca
A: We do not. Please call your sales rep and speak to them about some of our recommended options